Help & contact
AyniCam support
Updated
Need help with AyniCam? Choose the problem below for a quick check. If you still need help, email support@aynicam.app with your iPhone model, app version and what happened.
Find the right fix
- Missing or short clip? Check the active session, available buffer and saved gallery file.
- No sound? Free clips are silent. Pro microphone audio needs permission.
- Phone getting hot? Stop if iOS shows a temperature warning, then review the setup.
- Low storage? Check both saved clips and exported copies before deleting anything.
- Camera or location unavailable? Review the permission needed for that feature.
- Questions about Free or Pro? Compare the recording limits and features first.
Contact support
Questions, billing help, feedback or bug reports — any time.
Frequently asked questions
Is AYNI a replacement for safe driving?
No. AYNI is assistive only. It does not replace attentive driving, your mirrors, your own road awareness, or your responsibility as a driver. Always keep your eyes on the road.
Does AYNI upload my videos?
No. Incident videos are stored locally on your iPhone unless you export or share them yourself. Future cloud features would be disclosed separately and reflected in the Privacy Policy first.
How do I cancel AYNI Pro?
Subscriptions are managed through your Apple Account settings: open Settings → your name → Subscriptions → AYNI and tap Cancel Subscription. To avoid the next charge, cancel at least 24 hours before the current period ends. Refunds, where applicable, are handled by Apple.
How do I report a bug?
Email support@aynicam.app. Including your iPhone model, iOS version and a short description of what happened (screenshots or a screen recording help a lot) makes fixes much faster.
Why can AI detections be wrong?
Lighting, weather, camera angle, motion blur, road conditions and model limitations can all affect detections. Distances and alerts are estimates from a single camera — treat them as assistance, never as certainty.
Helpful links
Safety reminder: AYNI is a driver assistance aid — it does not replace attentive driving, and detections may be inaccurate, delayed or incomplete. Do not interact with the app while driving.
Get help with your exact setup
A useful support request describes the result you expected and what happened instead. Contact support@aynicam.app with the details below; avoid sending private recordings or account credentials.
- Your iPhone model, iOS version and AyniCam version; whether you use Free or Pro.
- The selected view and AI model, and whether camera or microphone permission was enabled.
- For a missing or short clip: whether the camera session had just started or was interrupted, and whether the file appears in the app gallery.
- For a subscription issue: first check the subscription in your Apple Account. Do not send payment card details or your Apple password.
Check iPhone compatibility · Save and check an incident clip